Shipping & FAQ's - Terms & Conditions

S H I P P I N G

I chose local pickup, now what?

We love being part of our local community! Once your order is ready for pickup, one of our awesome team members will reach out via text or email with all the details you need. That message will include everything to make your pickup quick and easy!

I chose local pickup, but need it shipped?

We totally understand that things happen—but we kindly ask that you double-check your checkout selections. It’s important to manually choose either shipping or pickup before placing your order.

If you’re not local or don’t plan to pick up your order in person, please make sure to select shipping.

If our team needs to manually invoice you for shipping after the order is placed, a 20% surcharge will be added. This covers additional processing fees and the time our staff spends correcting the order.

We appreciate your understanding and support!

When will my order ship?

Once your order is placed, we’ll have it packed and shipped within 1–3 business days. Please note that our warehouse is closed on weekends and holidays.

During peak seasons or big sales, processing may take a bit longer—up to 5–8 business days. We appreciate your patience as we carefully prepare each order. Quality is our top priority, and we want to make sure your items arrive just as you expected!


What shipping options do you offer?
We currently offer standard domestic shipping within the U.S. only. Every order includes a verified tracking number, and shipments are handled through USPS, FEDEX or UPS.

Where can I find my tracking information?
Keep tabs on your order with real-time tracking updates sent straight to your email. Be sure to add sales@sellnopaleacreek.com to your safe sender list—otherwise, our messages might sneak into your spam or junk folder!
Insurance... you need it!

Please note: We are not responsible for delays caused by USPS, FEDEX or UPS, lost packages, or tracking that shows "delivered" to the address provided at checkout.

The only way to guarantee a replacement is by adding shipping insurance. For a small fee, you can protect your order and enjoy peace of mind.

My items arrived damaged. What do I do?

Whoops! We aim for perfection, but we know things can happen. If your item arrives damaged, please email us at sales@sellnopaleacreek.com within 2 business days of receiving your order. Be sure to include a photo of the damaged item(s) so we can make it right!

This time frame is part of our policy, and any claims submitted after the 2 business days may be denied. Thanks for understanding—we’re here to help!

I never received my order! Help!
Oh no! If your order hasn’t arrived within 8 business days from the date it shipped, don’t worry—we’ve got you. Just send us an email at sales@sellnopaleacreek.com, and we’ll gladly look into it, file a missing mail claim, and help track things down.
I am missing or received the wrong items. What do I do?

If you received the wrong items, please email us at sales@sellnopaleacreek.com within 2 business days of receiving your order. We’ll make it right by sending the correct items your way.

This window is considered ample time to report any issues. Requests made after the 2-business-day period may be denied, as we strictly follow our policy.


E X C H A N G E S & R E P L A C E M E N T S
Can I make a change to my unshipped items?

Yes and No! If you need to make changes to your order, please contact us immediately after placing it. We work fast, and once your items move into production, changes are no longer possible.

The quickest way to reach us is by texting or calling the warehouse at 806-474-8554.

Because each order is handcrafted in-house, we do not offer exchanges after delivery. We include detailed info and sizing references in our product listings (usually in the second or third photo), so if you're unsure—please ask before ordering. Otherwise, your order will be fulfilled exactly as submitted.

I purchased multiple orders, can I combine?

This option is no longer available in our store. With multiple team members working at different paces, we’ve found that the most efficient way to run our warehouse is to ship orders as they’re ready.

We’ve encountered numerous issues in the past trying to hold or combine shipments, and on-demand shipping helps us avoid delays and keep things running smoothly.


H O U R S OF O P E R A T I O N & SUPPORT

We accept orders 24/7! Our warehouse is typically staffed Monday–Friday from 10 AM to 3 PM.

Have questions? Feel free to text us at 806-474-8554 or email sales@sellnopaleacreek.com. We’ll get back to you within 48–72 hours. If you reach out over the weekend, responses may be delayed until the next business day.

Have a Design You’d Love to See as a Mold or Leather?

You’re in the right place—we welcome both customs and design requests!

A custom is a completely personalized design created from scratch—think company logos, school emblems, or something uniquely yours. These molds are made exclusively for you, and will not be reproduced or sold to others.

Custom mold pricing starts at $45, which includes:

A mockup of your design

Dedicated print setup (10–15 hours of print time)

One mold included

Please note: Pricing may increase based on design complexity, additional print time, or requests outside our typical style.

For leather customs, standard pricing applies. We simply ask for a minimum of two sets to be purchased for custom-printed leather.

Seen a mold or leather design you adore on Etsy, Pinterest, or Google that we don’t carry? No problem!

If the design can be sourced, we can make it! Design requests are priced the same as our regular molds or leather items listed on our website.

📲 To request or order a custom, text us at 806-474-8554.
We do not monitor external platforms or DMs, so text is the best way to reach us directly.

Please keep in mind our business hours—responses may be delayed outside of those times or on weekends.

 

 

CALL/TEXT 806.474.8554